In the 2008 article, “Management support with structured and unstructured data and integrated business framework,” Baars and Kemper seek to propose a business intelligence (BI) framework that synthesizes several frameworks from other researchers into a single framework that is more comprehensive than the individual approaches. (Baars & Kemper)
BI has, in recent years, developed into a critical component of the information systems that drive business, in many ways augmenting or outright replacing legacy decision support systems.
Baars & Kemper present two compelling case studies for the implementation of their framework: competitive intelligence and customer relationship management. However, the use cases are not supported with an actual implementation or empirical study to support the suggested benefits. The conclusions would be much stronger if supported by data from an actual implementation of the proposed framework. The beneficial results described by the authors could be achieved by many alternative implementations. Results from implementations help refine and resolve theoretical benefits
such as those described by Baars & Kemper, which is why they are an important aspect of research results.
Baars, Henning, & Kemper, Hans-George (2008). Management Support with Structured and Unstructured Data – An Integrated Business Intelligence Framework. Information Systems Management, 25(2), 132-148.